For More Information: Waterline Consulting, www.waterlineconsulting.com Purpose: To develop the practices that advance organizational strategy in the midst of complexity by developing essential skills for thinking creatively,coaching through questioning,and finding leverage points for action.
Outcomes: • Increased ability to accomplish strategic change • Improved cross-functional teamwork • More strategic and focused leadership • Ability to address complex challenges
When to Use: • Changes in strategy require new leadership behaviors • Teams are undertaking long,complex projects • Cross-functional teamwork needs strengthening • Strategic thinking is needed throughout the organization
When Not to Use: • For refining established processes,roles,and structures • When the right people are not on the team • For doing basic problem solving • Cannot commit to meet over the length of the cycle
Number of Participants: • Peer Coaching group:3–10 people • Team Learning groups:3–30 people
Types of Participants: • Peers from different functional areas • Leadership teams • Professionals with similar work • Intact teams responsible for strategic change
Typical Duration: • Orientation:4–16 hours • Sessions:Over 6–12 months • Follow-up:Optional custom design
Brief Example: Canadian Tire,one of Canada’s most shopped retailers,used Action Learning to create culture change in its IT organization.Ninety-one percent of participants said it increased cross-functional teamwork and broke down silos.The IT organization became more performance oriented and aligned to business priorities. Historical Context: The Quakers have used a similar method (Clearness Committee) for more than 400 years. Reginald Revans pioneered Action Learning groups with organizations beginning in the 1940s.
 Action Learning
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