Purpose:
To generate a real, heartfelt, authentic dialogue that drives the creation of a joint vision and a detailed road map to desired results through conversational models and communication tools that get people unstuck.
Outcomes:
• Hierarchy flattened
• Individuals empowered to talk about anything; no fear sharing feelings and observations; feelings matter
When to Use:
• People not collaborating effectively
• Need for a clear unified vision
When Not to Use:
• People won’t engage or consider their own behavior
Number of Participants:
• 2–25 per group with up to 4 groups
Types of Participants:
• All essential members of the system
Typical Duration:
• Preparation: Interview key players
• Process: 1–3 days
• Follow-up: 4–6 weeks with sustainability tool in the form of an eLearning program.
Brief Example:
Total partnership breakdown between a private adoption agency and a county department of child welfare. The conflicts were resolved and an agreement was structured as the foundation for a healthy, productive working relationship with a new vision of collaborative partnership. In the following year, 109 “unadoptable” children destined for a life offoster care were placed in permanent families.
Historical Context:
Created in 1991 by Stewart Levine. Influenced by Dr. Stephen Covey and Dr. Fernando Flores.
For More Information: Resolution Works, www.resolutionworks.org
 The Cycle of Resolution
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