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The Learning Map Approach |
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For More Information: Root Learning, www.rootlearning.com
Purpose:
To create shared understanding, connection, and contribution to the future through dialogue and discovery.
Outcomes:
• Increased organizational alignment and employee engagement
• A line of sight from the marketplace to each individual
• Goals connected across the organization
• Skills and capabilities to deliver the strategy are developed
• Where cultural change has been measured, many employees offer statements such as “The company cares what I think,” “Now I understand why we have to do it this way ” or “I can see how I make a difference”
When to Use:
• To create a line of sight for everyone in the organization to understand the “why” of change, such as big-picture issues affecting the business—marketplace, customer, competitive, and technology issues
• To connect people to the organization and team goals—“what” is changing, including the specifics of the change, process information, and key metrics and measures
• To identify the “how” of change—how they can contribute to the success of the organization
When Not to Use:
• In a “command and control” environment where leaders are uncomfortable and unwilling to share information and engage employees
Number of Participants:
• 8–10 people per table
• Organizations of 125–500,000+
Types of Participants:
• Primarily internal stakeholders, multifunction and multilevel
• Has been used with external stakeholders
Typical Duration:
• Development: 3 weeks–6 months; average, 2 months
• Implementation timelines vary greatly and are determined by business needs
Brief Example:
An innovative fashion retailer was focused on transforming its sales and customer service strategy, shifting from a task-focused culture to a customer-service culture. The company used the Root Learning Map process to help managers, associates, and other key stakeholders to become truly engaged in the
brand, to live the new customer service approach, and to develop a sense of ownership in the business.
Historical Context:
Created in 1987 by James A. Haudan and Randall C. Root.
 The Learning Map Approach
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